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Billing FAQ's
What is the Account Suspension notification process?
A "72 Hour Suspension Notice" is sent to all past due accounts advising that the account will be disabled in 72 hours, if past the due balance is not resolved.
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An additional notice is sent upon Suspension. Both notices provide information to make payment and to reactivate the account.
All accounts with invoices ten (10) days past due or more are subject to Suspension for nonpayment. Accounts suspended for nonpayment will not be reactivated until the account balance is paid in full and are subject to a reactivation fee. Accounts suspended for a continuous 30-day or more period are subject to permanent deletion from our servers.
(Note: All returned checks and credit card charge backs will result in immediate suspension without advance notice.)
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