Billing FAQ's

Billing FAQ's

We get a number of questions in our Billing department, and many of them we have answered over and over again. Listed below are some of the more Frequently Asked Questions that we have been asked.

If you would like to pay your bill online, you can click here to use our secure Online Bill Pay form.

What is Pen Publishing's web hosting billing method?

Hosting service is billed on a 30-day billing period.

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What forms of payment are available?

Payment can be made by check, or by credit card. We also accept most major credit cards: VISA, MasterCard, and Discover

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How can I get a copy of my hosting invoice?

You may request a copy of your invoice by e-mailing us at billing@penpublishing.com or
call 316-651-0551.

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What is the Account Suspension notification process?

A "72 Hour Suspension Notice" is sent to all past due accounts advising that the account will be disabled in 72 hours, if past the due balance is not resolved.

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How do I cancel my account?

You may cancel you account by e-mail at billing@penpublishing.com or calling 316-651-0551.

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If you would like to pay your bill online, you can click here to use our secure Online Bill Pay form.

CNET News.com

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Last Refreshed 10/8/2008 2:53:05 AM