Tutorials

Tutorials

Need help with a common support issue? Our Flash tutorials can assist you in figuring out how to perform common procedures.

Outlook Express setup A simple Flash tutorial demonstrating how to set up a Pen Publishing email account in Outlook Express.		How to White List and Black List Email A simple Flash tutorial demonstrating how to white list and how to black list your incoming email messages.
Import contacts to Webmail from Outlook A simple Flash tutorial detailing how to import your address book from Outlook into your Pen Publishing Webmail interface.		Import contacts to Webmail from Outlook Express A simple Flash tutorial detailing how to import your address book from Outlook Express into your Pen Publishing Webmail interface.
Email Account Management Email Account Management

Search

Spyware Confidential

Getting mad about malware

Zango’s continued bad practices in light of FTC’s proposed settlement terms

Zango out of compliance with terms in every aspect of FTC proposed settlement per Edelman and Howes. Is the $3 million repayment of ill-gotten gains just a slap on the wrist?

Mon, 20 Nov 2006 05:11:04 +0000

Zango, the FTC, MySpace and You Tube

This past Friday, the FTC announced a $3 million dollar settlement with Zango, formerly named 180solutions, in a lawsuit charging Zango with unfair and deceptive business practices, among other things. See ZDNet story here with more details. FTC announcement here. Case documents can be downloaded here. As usual Zango refuses to take responsibility for anything, again blaming [...]

Tue, 07 Nov 2006 02:18:46 +0000

Halloween sites tricking users with malware

Update October 27: This morning I contacted the owner of the listed sites. The sites were indeed hacked, and the owner has since removed the malicious code from the web pages. This is a nasty trick! There are a few Halloween sites being used to distribute malware, right at the time when unsuspecting [...]

Fri, 27 Oct 2006 03:07:24 +0000

Scary malware tricks part 1

In keeping with the Halloween season, I’m starting a series on scary malware tricks, similar to last year’s series on spyware tricks. Perhaps my personal focus has changed, but it seems to me spyware tricks are becoming far more devious and destructive. Last year I was testing mostly adware, whereas this year I’m testing [...]

Fri, 20 Oct 2006 18:57:26 +0000

Edelman on ‘Deceptive Door Openers’ and Ask toolbars

In a new article posted this morning, Ben Edelman continues his investigation of high-profile companies clogging users' computers with junk. Today's target: InterActiveCorp's Ask.com, known for its widespread "smiley" toolbars. Last year I blogged about Ask's various toolbars and the trinkets Ask uses to get users to install them. But Ben thinks there's a bigger problem here. [...]