Support

The FlipperSiteDeveloper is a proprietary and thoroughly amazing content management system. With this CMS, adding pages, images, Flash files and forms is as easy as the Flip of a switch. What's more, since no special software is required, you can update your website using any standard web browser on any computer in any location around the world.

Support

Fast-Paced Changes

The fast-paced changes in technology requires a steep learning curve. That is why Pen Publishing, a Kansas web hosting company, offers a broad definition of technical support services. Technical support can vary from getting e-mail setup help, answering questions related to web editing software, to help with uploading webpages. We have extensive experience with the two major web editing tools: Microsoft Front Page and Dreamweaver. We also have experience with graphics software such as Corel Draw, Fireworks, and Flash, e-mail setup for Outlook, Outlook Express, Netscape and Eudora.

Support Categories

DNS Support DNS Support for IP/MX Record Modification - Only persons authorized to speak for this domain may request DNS/MX modifications. Any requested changes will be made after we have been able to verify the contact information.		Viruses Here you can find the very latest on computer viruses, Trojans and worms courtesy of Sophos Anti-Virus. Be sure to check here often to ensure that you are fully protected with the latest anti-virus updates.
Email Setup Find out how to set up your Pen Publishing hosted Email account using your favorite Email software.		Email Errors Ever had an email error? Click here to learn how to understand email errors and to learn how to deal with them when you find them.
Visitor Information Find out your IP address and other helpful information that might assist us in troubleshooting your support issues.		Tutorials View Flash tutorials on common support issues, such as how to set up an email account in Outlook Express.

Support Tickets

If you would like to set up a support ticket to be addressed by our support staff, you may go to our Support Tickets site.

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Spyware Confidential

Getting mad about malware

Zango’s continued bad practices in light of FTC’s proposed settlement terms

Zango out of compliance with terms in every aspect of FTC proposed settlement per Edelman and Howes. Is the $3 million repayment of ill-gotten gains just a slap on the wrist?

Mon, 20 Nov 2006 05:11:04 +0000

Zango, the FTC, MySpace and You Tube

This past Friday, the FTC announced a $3 million dollar settlement with Zango, formerly named 180solutions, in a lawsuit charging Zango with unfair and deceptive business practices, among other things. See ZDNet story here with more details. FTC announcement here. Case documents can be downloaded here. As usual Zango refuses to take responsibility for anything, again blaming [...]

Tue, 07 Nov 2006 02:18:46 +0000

Halloween sites tricking users with malware

Update October 27: This morning I contacted the owner of the listed sites. The sites were indeed hacked, and the owner has since removed the malicious code from the web pages. This is a nasty trick! There are a few Halloween sites being used to distribute malware, right at the time when unsuspecting [...]

Fri, 27 Oct 2006 03:07:24 +0000

Scary malware tricks part 1

In keeping with the Halloween season, I’m starting a series on scary malware tricks, similar to last year’s series on spyware tricks. Perhaps my personal focus has changed, but it seems to me spyware tricks are becoming far more devious and destructive. Last year I was testing mostly adware, whereas this year I’m testing [...]

Fri, 20 Oct 2006 18:57:26 +0000

Edelman on ‘Deceptive Door Openers’ and Ask toolbars

In a new article posted this morning, Ben Edelman continues his investigation of high-profile companies clogging users' computers with junk. Today's target: InterActiveCorp's Ask.com, known for its widespread "smiley" toolbars. Last year I blogged about Ask's various toolbars and the trinkets Ask uses to get users to install them. But Ben thinks there's a bigger problem here. [...]